I wanted to share this information in hopes of saving someone from all the unnecessary drama. For those of you who do not know, Concordia Travel is an agent of Travel Impressions. Travel Impressions is owned by American Express. Needless to say, I was surprised that American Express would allow this type of customer service. I plan on making them aware and I hope this review will WARN others from booking with Concordia Travel!
I contacted Lisa and asked for the cancellation penalties since I hadn’t been provided with anything, and she immediately gave me attitude. I had to literally ask Lisa 3-4 times for the cancellation policy in writing. Lisa "hemmed & hawed" about the amount of work & effort she put forth in making the travel arrangements for this "group trip". She even went as far to bad mouth the person hosting the trip.
I had a terrible experience with “Lisa” of Concordia Travel in Monroe Twsp NJ. She is the most unprofessional person I've ever had the experience of working with. I booked with Lisa in early Dec. 2011 and due to some unforeseen circumstances, I had to cancel two weeks later.
If I could give zero stars, I would! We had a HORRIBLE experience with Concordia Travel Center. I did not know that they book everything through Travel Impressions, and apparently they are owned by American Express. I will make sure to contact them directly with this complaint. Lisa at Concordia Travel Center failed/neglected to tell me that we needed visas to travel on the vacation package she booked for us, and because of that, we were stuck 2 nights at the connecting flight location to obtain the required visa. This not only cost us additional hotel and travel expenses at the connecting flight location, but we also lost 2 nights of hotel at our original travel location, which was at about $1,000 per night, and we also had to pay an additional $800 for re-booking the connecting flight 2 days later. HORRIBLE TRAVEL AGENT!
I can’t believe someone working in the service industry dealing with customers could behave this way. I am applauded by her attitude and lack of professionalism.
Concordia Travel Center is a US Travel Agency based in Monroe Township, New Jersey. Concordia Travel Center is located at 1600 Perrineville Rd # 6, Monroe Township, NJ 08831, USA.
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